Launched in T5 in February, the Staff Travel Tracker has since rolled out to Terminal 3 and is now the go-to tool for colleagues to track their onload status on all Heathrow standby bookings.

The tracker replaces the staff travel room onload screens and allows colleagues to check their status while on the move.

“It’s a useful tool,” said one colleague. “I sat in the bar and refreshed the web page every few minutes. 70 minutes before departure, the tracker showed the status as ‘onloaded’ so I went to the BA app and saw I had been allocated a seat.”

To help colleagues arriving at T5 with a standby ticket, additional signage has been installed at desks A5, A6 and outside the old T5 staff travel room. If the Staff Travel Tracker suffers a system outage, colleagues can check their status by visiting any bag drop desk.

For those taking off this busy bank holiday weekend, here’s a reminder of the new process:

                   ​Travelling from T5 ​ ​ ​                    Travelling from T3 ​
Standby ticket ​Duty travel and annual bookable concessions Standby ticket ​​Duty travel and annual bookable concessions
  • ​The T5 Staff Travel Room is closed
  • Check in using a self-service kiosk
  • Go to any eligible bag drop desk to tag your bags
  • Check your onload status using the Staff Travel Tracker at www.ba.com/onload
  • Once onloaded please use any eligible bag drop desk to collect your boarding pass and drop your bags
  • Use desk A5 to discuss onloaded bookings e.g. jump seats, split parties/cabins requests
  • If you have not been onloaded you will automatically be listed for the next flight if it is on the same day
​Please use desk A6 if you are waitlisted to travel on any of the following:

  • Duty Travel
  • Your Annual Bookable Concession
  • Priority codes 01 – 30
  • ​Go to any eligible bag drop desk to check in and tag your bags
  • Check your onload status using the Staff Travel Tracker at www.ba.com/onload
  • Once onloaded please use any eligible bag drop desk to collect your boarding pass and drop your bags
  • If you have not been onloaded you will automatically be listed for the next flight if it is on the same day
  • Use the Flight Management desks to discuss any staff travel related queries
​Please use the Flight Management desks to discuss any Duty Travel or Bookable concession related query.
​To relist, check onload status or make any other changes to your booking please use the computers or phones located at desks E24, E25, and E26 ​ ​ ​