BA Touchdown Team

The Touchdown Helpdesk closed on 15th May 2017, marking the closure of the BA Touchdown Team. From this date support for former staff with staff travel concessions will be provided by the BA People Services and Staff Travel teams.

Useful Contact Numbers

BA IT Support Centre (Bsafe passwords)  Tel: 020 8562 4000


BA ID Pass Issue Unit

Email :

Address : British Airways Plc  ID Unit, Hanger 6 Gate 3, South Perimeter Road, Gatwick, RH6 0PQ


BA Speedwing Centre  (BA Heritage Centre / Museum, at Waterside)

Tel:  020 8562 5777    Email:

AddressWaterside, PO Box 365, Harmondsworth, Middx, UB7 0GB


BA Former Staff Liaison Council
Address:  Liaison Council, c/o BA Clubs, Regus 450, Bath Road, Longford, Middx, UB7 0EB


Retired Staff Association

Tel: 0208 513 2525 (9-12.30, Mon-Fri)        Website:


Solo Club

Tel:   0208 570 2531     Email: 


BA Staff Travel

UK based former staff

For general enquiries call 0344 493 0764. Please note this number is only available when calling from within the UK.
If you are calling from outside the UK the telephone number is +44 (0)161 447 5665 
The lines are open between 0700-2000 hrs (UK local times) 7 days a week, with the exception of 25 December and 01 January

There is also an email address for complex questions that cannot be resolved by calling the staff travel call centre and for general administration matters such as staff travel eligibility- please can we ask you not to use this email address with booking/ticketing requests as these emails will not be actioned or replied to.


If unable to process a refund online please email to
NOTE: Ticket refund requests will only be processed if the ticket is within 1 year of issue. Tickets received more than 12 months after the date of issue will be returned un-actioned.

Staff travel contact information for overseas based former staff

Very few areas outside of the UK have a dedicated staff travel office, where there are staff travel enquiry lines they are listed below:

Europe based former staff   Tel  0161 495 2611

USA/Canada/Mexico/Caribbean based former staff  Tel  800 782 3387

If calling from China, Hong Kong, Japan or Korea
Hong Kong        +852 3071 5083   (1130-1730 hrs, Hongkong local time)
Japan                 03 3298 5238       (1230-1700 hrs, Japan standard time)
Korea                02-3483-3337      (1230-1800 hrs, Korea Standard Time)

For all other former staff calling from outside of the UK Tel: ​+44 (0) 161 447 5665

The lines are open between 0700-2000 hrs (UK local times) 7 days a week, with the exception of 25 December and 1 January.