BA Touchdown Team
The Touchdown Helpdesk closed on 15th May 2017, marking the closure of the BA Touchdown Team. From this date support for former staff with staff travel concessions will be provided by the BA People Services and Staff Travel teams.
Useful Contact Numbers
BA IT Support Centre (Bsafe passwords) Tel: 020 8562 4000
BA ID Pass Issue Unit
Email : pass-issue.1.unit@ba.com
Address : British Airways Plc ID Unit, Hanger 6 Gate 3, South Perimeter Road, Gatwick, RH6 0PQ
BA Speedwing Centre (BA Heritage Centre / Museum, at Waterside)
Tel: 020 8562 5777 Email: ba.1.museum@ba.com
Website: www.ba.com/heritage
Address: Waterside, PO Box 365, Harmondsworth, Middx, UB7 0GB
BA Former Staff Liaison Council
Email: Liaison.1.council@ba.com
Address: Liaison Council, c/o BA Clubs, Regus 450, Bath Road, Longford, Middx, UB7 0EB
Retired Staff Association
Tel: 0208 513 2525 (9-12.30, Mon-Fri) Website: www.rsaba.com
Solo Club
Tel: 0208 570 2531 Email: Winnie.Thompson@ba.com
BA Staff Travel
UK based former staff
For general enquiries call 0344 493 0764. Please note this number is only available when calling from within the UK.
If you are calling from outside the UK the telephone number is +44 (0)161 447 5665
The lines are open between 0700-2000 hrs (UK local times) 7 days a week, with the exception of 25 December and 01 January
There is also an email address Former.Staff@ba.com for complex questions that cannot be resolved by calling the staff travel call centre and for general administration matters such as staff travel eligibility- please can we ask you not to use this email address with booking/ticketing requests as these emails will not be actioned or replied to.
Refunds
If unable to process a refund online please email to globalrefund.support@ba.com
NOTE: Ticket refund requests will only be processed if the ticket is within 1 year of issue. Tickets received more than 12 months after the date of issue will be returned un-actioned.
Staff travel contact information for overseas based former staff
Very few areas outside of the UK have a dedicated staff travel office, where there are staff travel enquiry lines they are listed below:
Europe based former staff Tel 0161 495 2611
USA/Canada/Mexico/Caribbean based former staff Tel 800 782 3387
If calling from China, Hong Kong, Japan or Korea
Hong Kong +852 3071 5083 (1130-1730 hrs, Hongkong local time)
Japan 03 3298 5238 (1230-1700 hrs, Japan standard time)
Korea 02-3483-3337 (1230-1800 hrs, Korea Standard Time)
For all other former staff calling from outside of the UK Tel: +44 (0) 161 447 5665
The lines are open between 0700-2000 hrs (UK local times) 7 days a week, with the exception of 25 December and 1 January.