After an internal audit of upgrades earlier this year, section 7.5 of Hotline Fare Terms & Conditions has been changed. The following now apply to all sold Hotline fares:

“Request to upgrade cabin of travel or the ‘ad hoc’ offering of lounge access on Hotline flights must not be requested under any circumstances except where there is additional collection to be made or class of travel permits. Any ‘unpaid’ upgrades made on Hotline bookings other than for last minute operational reasons will be seen as misconduct and may result in disciplinary action against the staff member and upgrade authoriser.”