British Airways last night picked up awards for ‘Best short-haul airline’ and ‘Best airline for customer service’ at the British Travel Awards, described as the Oscars of the industry.

The airline was also awarded silver in the ‘Best long-haul airline’ category of the awards, which are voted for by consumers.

BA’s awards were collected by Bill Francis, head of inflight experience, at Battersea Evolution in London’s Battersea Park.

“It was an honour to pick up three awards on behalf of British Airways,” said Francis.

“So many teams, on the ground and in the air, have worked hard to give our customers the best service possible in 2012 and it’s fantastic that our customers have equally taken the time and effort to vote for and recognise British Airways.”

BA was up against competition which included Virgin Atlantic and Emirates.

Lorraine Barnes Burton, chief executive of the awards, said: “A massive thank you goes to the-record breaking 100,000 plus UK households who cast 1,088,339 votes and insights into their holiday plans for 2013.

“This fantastic response makes the British Travel Awards the largest and most definitive reference for consumer opinion on UK travel industry performance.”

In other airline-related categories, Gatwick was awarded best airport, ahead of Manchester in second place, with Heathrow placed third, and Expedia was voted best flight-booking company.