Colleagues at Gatwick have been praised after every single flight on Tuesday departed punctually – the first time it has been achieved since the new operations structure was put in place in the autumn.
All 47 flights departed within the industry standard of 15 minutes and over 40 of them departed early. The best performing flight of the day was BA2788, which departed for Bordeaux, some 12 minutes ahead of schedule.
Peter Lynam, head of network operations, said: “Tuesday was a terrific effort from everyone involved with the Gatwick operation. It has been a long time since we last achieved 100 per cent industry levels of punctuality at the airport on a normal weekday. Thank you to everyone for your hard work in making this performance possible.
“2012 was a challenging year for teams at Gatwick, with the outsourcing of ramp operations and poor aircraft serviceability, but 2013 has got off to a good start with many days showing punctuality scores in the 90s.
“We know, from customer feedback scores, how critical it is to get flights away safely and on time if we are to meet their high expectations.”
Wednesday has also got off to a strong start at Gatwick with the first 10 flights of the day so far all being ‘ready to go’ ahead of schedule.