BA’s First check-in area at Heathrow’s Terminal 5 (Zone J) has been refreshed with a range of enhancements made to the fixtures and fittings.

The seating in the area, including the pink thrones and leather banquet bench, has been re-upholstered, fresh carpet tiles have been laid, new coffee tables and flower arrangement’s installed. In response to customer feedback additional power points have also been installed to the back of the black podiums.

Commenting on the upgrade, Yasmin Shahin, Worldwide Ground Product Executive said, “The appearance of the check-in area plays an important role in the overall customer experience. This refurbishment will help keep it fresh and contemporary and ensure BA remains competitive among its peers”.

The upgrade was completed on July 20.