BA is the first airline in the UK to offer a new premium luggage concierge service for all its Executive Club members arriving in to London City airport.
Customers flying in from Edinburgh or Glasgow can head straight to their meeting after touching down at London City knowing their bags will be delivered shortly.
The airline has teamed up with AirPortr, a new premium luggage concierge service at London City, to deliver a new service known as ‘Carousel Collection’. British Airways Executive Club members can now rest assured that the AirPortr team will collect the luggage from baggage reclaim and deliver it to their chosen London destination within hours, enabling them to simply clear immigration and get on with their day.
Chris Nash, Customer Experience Manager for London City Airport, said: “Many business travellers choose to fly with us from Edinburgh and Glasgow into London City thanks to its location so close to the corporate heart of the Capital.
“They’ve told us their priority when they land is to head straight to the office so we’ve launched this service with AirPortr to enable them to do just that without worrying about any luggage they’ve checked in.
“We’re trialling it on these two routes but hope to roll the service out to other destinations that we serve from London City in the future.”
The normal ‘Carousel Collection’ collection fee of £10 is waived for all Executive Club customers during the first three months, and British Airways is exclusively able to offer those loyalty scheme members a further 10 per cent off the standard AirPortr delivery charges which start at £15.
Customers wishing to take advantage of the new service can simply pre-book up to their flight’s departure time at portr.com/baExecutive or by calling 0203 384 6677. There is also an AirPortr Concierge desk at London City airport.
AirPortr prides itself on a 100 per cent perfect delivery record and security is of paramount importance to them. Luggage is securely tagged and GPS tracked in real-time, and customers will receive text or email updates.