From 17 September 2015, the British Airways check-in area will move from Zone G to Zone D on the main departure concourse

The following check-in procedures will apply to staff passengers. A dedicated Staff Travel Room will be available for passengers using standby concessions.

Passengers using a bookable concession

Firm booked passengers should check-in online at ba.com from 24 hours before flight departure. If you are allocated a seat you should go to a kiosk on arrival in Zone D to have your bag tag/s issued. You should then proceed to a bag drop desk. Note: there is no dedicated bag drop desk for staff passengers.

Passengers on long haul services with hand baggage only must go to the Passport & Visa Desk to have their documents checked before proceeding to security.

Waitlisted passengers should check-in at a kiosk on arrival in Zone D. If you are allocated a seat, follow the kiosk instructions to have your bag tag/s issued. You should then proceed to a bag drop desk.

If you are not allocated a seat at check-in you should go to ESS Flight Management Desk D10 at the rear of Zone D. Do not go to the Staff Travel Room, this is for standby passengers only. If you are accepted for the flight you will be issued with your boarding card and have your bags accepted.

If you are not accepted you will be automatically listed for the next flight to your destination if it is on the same day. Advise the ESS Flight Management Desk if you do not want this.

Passengers using standby concessions

Check-in at a kiosk in Zone D. If you are allocated a seat follow the kiosk instructions to have your bag tag/s issued. You should then proceed a bag drop desk. Note: there is no dedicated bag drop desk for staff passengers.

If you are not allocated a seat at check-in proceed to the Staff Travel Room located to the right at the rear of the zone. You must check the screen in the office for further information. You may also receive a text message if you have registered your mobile number. If accepted for travel go to a bag drop desk in the main area for your boarding card and baggage acceptance.

If travelling with hand baggage only, proceed to the ESS Flight Management Desk to have your boarding card issued and documents checked.

If you are not accepted for travel you will be automatically listed for the next flight to your destination if it is on the same day. You should return to the area to check the screens for acceptance. If you do not want to be listed for the next flight go to the ESS Flight Management Desk to advise.

Further information

There will be 2 pc’s available in the Staff Travel Room for re-listing/booking if required.

There will be no desks or Agent/s (similar to Terminal 5) in the Staff Travel Room to assist with queries/questions.

Instead a Lead Agent will be available on the main concourse to guide staff passengers.

Passengers must not go to the Reservations Desk for assistance, this is for commercial customers only.

Terminal changes

From 14 October 2015 Accra, Cape Town, Denver, Las Vegas, Miami, Nairobi, Phoenix and Vancouver will cease operating from Terminal 5 and move to Terminal 3