The tool replicates the on-load screens in the T5 staff travel room, which is now closed. The tracker is now be the primary tool for checking on-load status when travelling standby from T5, following positive user feedback.

The tracker can be accessed on mobile devices. Visit and simply enter the booking reference and flight number to view the on-load status. Information will be available two hours before the time of departure and up to one hour after. Once confirmed, the tracker will direct customers to bag drop.

The changes have been designed to enhance and streamline the staff travel process, making it easier for colleagues and their travel nominees to get through the airport.