Heathrow has started to implement FLY – BA’s new check-in and departure control system.
The first Heathrow FLY departure was the BA678 to Istanbul at 7:05am this morning (Wednesday April 20), which pushed back four minutes ahead of schedule. The first FLY transaction was completed by Customer Service Agent Reg Thomas at 04.48. Reg said: “I will miss DCS but was happy to make the change to FLY. There has been a brilliant level of support for the cut over.”
Colleagues and customers were given extra support at check-in and at boarding to ensure they received an uninterrupted level of service.
In a note to colleagues, Director of Heathrow Ian Howick, said: “Today’s move to FLY is the culmination of years of work from people across our airline as well as the project team. It’s also a real milestone in the history of British Airways at Heathrow and an exciting day for everyone involved.
“This is the beginning of the roll out and, while we’ve got a lot of work to do, I know we’ll keep focused over the next few months.”
In the initial roll out period departures to Istanbul will be joined by flights to Toronto (April 23), Orly (April 26), Hamburg (April 26) and Leeds Bradford (April 27) in T5, then Warsaw (April 29) and Phoenix (May 2) in T3.