BA has reported a solid set of results in what is traditionally the most profitable quarter of the year.
Despite a number of headwinds, the airline’s operating margin was the same as last year while cost performance in the quarter wasn’t enough to offset the downward trend in underlying unit revenue.
Underlying non-fuel unit costs were flat excluding the impact of the weaker pound and underlying unit revenues were down reflecting a tough revenue environment.
Customer satisfaction and punctuality targets were missed hampered by system issues, air traffic control strikes and weather disruption.