Customers travelling through JFK’s Terminal 7 will benefit from $65m of improvements in areas such as check-in, security and boarding gates as well as a refurbishment of its First and Business class lounges.
Lounges in Boston, San Francisco, Miami, Chicago, Houston and Seattle will also undergo development to enhance the customer experience.
The airline also announced a new partnership with Alaska Airlines which allows customers to book seats from seven new destinations across the West Coast of America and three in Hawaii, direct on ba.com.
Alex Cruz, Chairman and CEO, made the announcements during his visit to New York City. He said: “We are excited to start work on a targeted investment plan to make improvements for our customers. We have already introduced the newest aircraft in our fleet onto many of our popular routes in the US and we want to ensure the lounge facilities match that premium experience.
Next year we will be flying to 25 cities in the US. It is a very important market for British Airways, which is why we have the most flights to Europe and fly to more cities in the US. than any other European airline.”
British Airways recently announced it is investing more than $500m in its Club World cabin, this transformation will include improvements in the quality and choice of meals, as well as the service experience and sleep enhancements such as luxury bedding.”