New nominee and updates from 13 January onwards

Amadeus has failed to add new nominees and updates that were added/updated via Concessionsonline, from 13th to 15th January.

As a result, there are a considerable number of changes not being reflected, on staff records.

This is under investigation and is being looked at, as a matter of urgency.


If travel is imminent, please contact the staff travel call centre, who will be able to assist, with an offline booking.


Staff Travel telephone number  0344 493 0764


Staff Travel number, from overseas on +44 161 447 5665.

Lines are open 07:00-20:00 daily, including Saturday and Sunday (UKLT).