The new on board offering

From January 2017, British Airways will provide fairly priced quality food and a menu that will be refreshed every three months


Canadian Electronic Travel authorization – mandatory from 30 September

Customers without an ETA will NOT be able to travel to Canada


Staff Travel – Alitalia embargo

Due to system changes, Alitalia have informed us that there will be a complete travel embargo from 14-18th October, inclusive. 


Staff Travel, Air France – Issue with listing on AF

Air France listing site issues for standby travellers


Staff Travel, Travel embargo between London and Jeddah – 2016

The following personal standby and bookable travel embargo will apply during the Hajj pilgrimage season


Simplifying family travel

With more than half a million children or infants expected to fly with British Airways over the busy summer period, some changes to have been made to help smooth the experience for parents.

The Service team and colleagues have worked together to completely re-categorise the family travel section of the airline’s website.

In preparation for schools breaking up for the summer from next week, the new look pages provide useful advice and services for families, helping them to easily find everything they need, in just a few clicks.

Kate Thornton, Head of Service said, “Our latest customer data shows that overall satisfaction is four times higher when the share hallmark is delivered. So it makes sense we start sharing infomation with our customers as early in their journey as we can. The refresh is also a useful reminder for colleagues of all the additional services BA provides for families.”


  • Making sure families sit together by reserving seats in advance
  • Reserve seats for free seating when travelling with an infant

Food and drink

  • Order children’s meals in advance
  • What can be brought on the journey for infants
  • Airport security restrictions re: baby milk and formula in hand baggage

At the airport

  • Use the BA app to download multiple boarding passes onto one mobile to keep the family together
  • Family lanes through security where available
  • Taking a pushchair right to the gate to make life easier for those with small children
  • Families board first

For more details go to


T5 self-service kiosks upgraded to ‘mini PCs’

A refresh programme of self-service kiosks (SSKs), aimed at radically improving processing times, has begun at Heathrow Terminal 5.


Staff Travel, Air Passenger Duty (APD) for children aged between 12 years and under 16 years

The UK Government announced last year that APD will no longer be charged for children between 12 years of age and under 16 years travelling on or after 01 March 2016. Children under the age of 12 years are already exempt from APD.