BA Touchdown Team

The Touchdown Helpdesk closed on 15th May 2017, marking the closure of the BA Touchdown Team. From this date support for former staff with staff travel concessions will be provided by the BA People Services and Staff Travel teams.

Useful Contact Numbers

BA IT Support Centre
(Bsafe passwords)  Tel: 020 8562 4000

BA ID Pass Issue Unit
Address:  British Airways Plc  ID Unit, Hanger 6 Gate 3, South Perimeter Road, Gatwick, RH6 0PQ

BA Speedwing Centre 
(BA Heritage Centre / Museum, at Waterside)
Tel:  020 8562 5777   
Address:  Waterside, PO Box 365, Harmondsworth, Middx, UB7 0GB

BA Former Staff Liaison Council
Address:  Liaison Council, c/o BA Clubs, Regus 450, Bath Road, Longford, Middx, UB7 0EB

Retired Staff Association
Tel:  0208 513 2525 (9-12.30, Mon-Fri)       

Solo Club
Tel:  0208 570 2531     Email:


BA Staff Travel

Staff Travel Contacts

For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). Please note this number is only available when calling within the UK.

If you are calling from outside the UK  the telephone number is  +44 (0)161 447 5665.

The  lines are open between 0700-2000 hrs (UK local times) 7 days a week, with the exception of 25 December and 01 January.

There is also an email address for complex questions that cannot be resolved by calling the staff travel call centre and for general administration matters such as staff travel eligibility. Please can we ask you not  to use this e-mail this address with booking/ticketing requests as these e-mails will not be actioned or replied to.